Communicate with your customers on their preferred channels
Send automated SMS, voice, email, and social campaigns.
* Roadmap features
Take advantage of advanced templated integrations to more quickly connect to your back-end CRM such as Salesforce.
Automatically retry outbound calls that were unsuccessful in order to increase the chances of successfully connecting with the intended recipient. This helps optimize the use of agents’ time and increase the success rate of outbound campaigns, while reducing the number of missed or abandoned calls.
Schedule outbound calling or SMS campaigns to a specified list.
Machine learning combined with SmartFlows that allows for language, tone, or style variations to adapt to specific contexts or user preferences.
Gain visibility into omnichannel customer interactions with actionable, pre-built templated analytics and reports.
Engage Insights (user-defined)*
Customize analytics and reporting to meet specific customer needs through self-service building options.
Upload and manage a list in the cloud; build rules to make bulk updates via lists.
Local caller ID per campaign
Display a phone number with a local area code on the recipient’s caller ID display to increase the likelihood of the recipient answering the call, as calls from local area codes are often perceived as more trustworthy and relevant.
Convert written or typed text into spoken words or audio output, which is then transmitted or played back to a recipient via a communication channel such as phone, radio, or Internet.
Reputation Management Pro
Protect your calls from being mislabeled and blocked (must be sold with Platinum only).
Send text messages to an individual or list.
Text messaging with opt-out (Marketplace app)*
Low-code application where businesses can send text messages to individuals who have opted-in to receive them, but also provide a clear and easy way for recipients to opt-out or unsubscribe from future messages. This approach is used to comply with regulations and ensure that individuals have control over the messages they receive. Opt-out methods typically include replying with a specific keyword or following a link to a web page where the recipient can manage their preferences.
Outbound calling capability
Distinguish between live human voice and recorded messages, such as those left on answering machines or voicemail systems, in order to automate or optimize call center operations.